Privacy Policy
This privacy policy is for this website www.unrealcleaningsolutions.co.uk which is regulated by Unreal Cleaning Solutions Ltd and governs the privacy of its users who choose to use it. The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
The Website
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.
What information do we collect?
We may collect the following personal information provided to us in the contact form on this website.
- Your name
- Your address
- Your contact email
- Your phone number
What do we use this information for?
We do not sell or transfer data onwards to other recipients, nor do we transfer data to third countries or international organisations that do not have an adequacy agreement. We will use your name and other contact details for the purposes of answering enquiries. Depending on the nature of your enquiry your details may be further stored and used in order to provide quotations, fulfil contractual requirements, and provide customer service based follow up communications before, during, and after contract.
How long will we keep your data?
Non-contractual general enquiries – unless we have your expressed permission otherwise, your information will be kept until such as time these details are not longer relevant/required, or for a period of up to 3 months from your last communication, whichever is sooner. Formal written quotations - unless we have your expressed permission otherwise, your information will be kept until such as time these details are not longer relevant/required or for a period of up to 36 months from date of issue, whichever is sooner. Fulfilled contracts - Following the fulfilment of any contractual works such as the supply of a new product and/or the installation, repair, service or maintenance of new or existing products, your contact information will be retained for a minimum of 7 years for financial recording reasons as required by regulators. Further, data may be retained for longer periods for the purposes of critical client communication, for example of a product safety recall, or for regulatory or legal defence reasons. Newsletters & marketing - Contact information volunteered with permission by yourself for newsletter and/or marketing purposes will be retained until you (the data subject) request otherwise.
How can I control the use of my data?
You have a wide range of rights as regards your personal data. Under current data protection laws, you have the right to request the following:
- The right to erasure of your data (the right to be forgotten).
- The right to object (the right to have us stop using your data for a specified purpose)
- The right to amendment (the right to have incorrect data amended)
- The right to access (to be given a copy of all the data we hold on you in a portable format)
- The right to the restriction of processing (to restrict the use of your data)
- Rights related to automated processing (we do not conduct any automated processing)
If you have any questions at all about your data or Unreal Cleaning Solutions' data protection, please use the following contact information:
- By Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
- By Post:567A Bury Road, Rochdale, OL11 4DQ
- By Phone: 01706 482068
You are also entitled to raise a complaint with the ICO whose details can be found here: www.ico.org
How do we protect your data?
All our staff receive training on data protection and we take this responsibility very seriously as a company. Further information on our data protection is available on request.